Terms of use

Last updated: March 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "Customer") and Tracka ("we," "our," or "us"), governing your access to and use of the Tracka inventory management platform, including our website at [tracka.io], web application, mobile applications, APIs, and all related tools, features, and services (collectively, the "Service").

By creating an account, clicking "I agree," or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. If you do not agree to these Terms, do not access or use the Service.

2. Definitions

  • "Account" means the account you create to access and use the Service.

  • "Customer Data" means all data, content, and information that you or your authorized users upload, submit, import, or sync to the Service, including but not limited to product listings, SKU information, inventory quantities, order data, sales data, customer order information, pricing data, and any data received from Third-Party Integrations on your behalf.

  • "Service" means the Tracka inventory management platform and all related applications, tools, APIs, and features.

  • "Subscription Plan" means the specific tier of Service you have selected, as described on our pricing page.

  • "Third-Party Integrations" means external sales channels, marketplaces, shipping tools, accounting software, and other third-party platforms you connect to the Service (such as Amazon, Shopify, TikTok Shop, Etsy, eBay, WooCommerce, ShipStation, QuickBooks, and others).

  • "Authorized Users" means individuals you authorize to access the Service under your Account.

3. Eligibility

To use the Service, you must be at least 18 years of age, have the legal authority to enter into a binding agreement, and provide accurate and complete registration information. If you are using the Service on behalf of a company or other entity, you represent that you have the authority to bind that entity. We reserve the right to refuse service, terminate accounts, or cancel subscriptions at our sole discretion.

4. Account Registration and Security

4.1 Account Creation

You must create an Account to access the Service. You agree to provide accurate, current, and complete information during registration and to keep your Account information updated.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials, including your password and any API keys or access tokens. You are responsible for all activity that occurs under your Account, whether or not authorized by you. You agree to notify us immediately at hello@trackainventory.com if you become aware of any unauthorized use of your Account or any other breach of security.

4.3 Account Sharing

Your Account is personal to you or your organization. You may not share, sell, transfer, or assign your Account or credentials to any other person or entity without our prior written consent. You may add Authorized Users to your Account as permitted by your Subscription Plan.

5. The Service

5.1 License Grant

Subject to your compliance with these Terms and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during the term of your subscription solely for your internal business purposes.

5.2 Service Availability

We use commercially reasonable efforts to make the Service available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to scheduled maintenance (for which we will endeavor to provide advance notice), emergency maintenance or repairs, circumstances beyond our reasonable control (including internet outages, third-party service failures, or force majeure events), or actions or omissions of third-party integration providers.

5.3 Modifications to the Service

We reserve the right to modify, update, or discontinue any feature or functionality of the Service at any time. If we make material changes that negatively impact your use of the Service, we will provide reasonable advance notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

6. Subscription Plans, Billing, and Payment

6.1 Subscription Plans

The Service is offered on a subscription basis. The features, limitations, and pricing of each Subscription Plan are described on our pricing page. We reserve the right to modify our Subscription Plans and pricing at any time, provided that any price increases will take effect at the start of your next billing cycle following at least 30 days' written notice.

6.2 Billing and Payment

By subscribing to a paid plan, you authorize us to charge the payment method on file for all applicable subscription fees. Fees are billed in advance on a monthly or annual basis, depending on your selected billing cycle. All fees are stated in U.S. dollars unless otherwise specified. Payment is due on the date indicated on your invoice or at the start of each billing cycle. All fees are non-refundable except as expressly stated in these Terms or required by applicable law.

6.3 Free Trials

We may offer free trials of the Service at our discretion. At the end of a free trial, your Account will automatically convert to a paid subscription at the applicable rate unless you cancel before the trial period ends. We will provide clear notice of when your trial period ends and the applicable charges.

6.4 Taxes

All fees are exclusive of applicable taxes, duties, levies, and similar governmental charges. You are responsible for paying all such taxes associated with your subscription, excluding taxes based solely on our net income.

6.5 Late Payments

If payment is not received by the due date, we may charge interest on overdue amounts at the rate of 1.5% per month (or the maximum rate permitted by law, whichever is less). We may also suspend or terminate your access to the Service if payment remains outstanding for more than 15 days past the due date, after providing written notice.

6.6 Refund Policy

Subscription fees are generally non-refundable. If you cancel your subscription, you will retain access to the Service through the end of your current billing period. No prorated refunds will be issued for partial billing periods. We may, at our sole discretion, offer refunds or credits in exceptional circumstances.

7. Customer Data

7.1 Ownership

You retain all right, title, and interest in and to your Customer Data. Nothing in these Terms transfers ownership of your Customer Data to us.

7.2 License to Customer Data

You grant us a limited, non-exclusive, worldwide license to access, use, process, copy, store, and transmit your Customer Data solely as necessary to provide the Service to you, maintain and improve the Service, comply with applicable law, and enforce these Terms. We will not use your Customer Data for any purpose other than providing and improving the Service, and we will not sell your Customer Data to third parties.

7.3 Customer Data Responsibility

You are solely responsible for the accuracy, quality, legality, and integrity of your Customer Data. You represent and warrant that you have all necessary rights, permissions, and consents to submit your Customer Data to the Service and to authorize us to process it as described in these Terms. You are responsible for ensuring your use of the Service complies with all applicable laws, including data protection and privacy laws, with respect to any personal data contained within your Customer Data (such as customer order information).

7.4 Data Export

You may export your Customer Data from the Service at any time during your active subscription through the features provided in the Service or by contacting hello@trackainventory.com.

7.5 Data Deletion

Upon termination of your Account, we will retain your Customer Data for 30 days to allow you to export it. After the 30-day retention period, we will delete or anonymize your Customer Data, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing these Terms). Aggregated, anonymized data that cannot be used to identify you or your customers may be retained indefinitely.

8. Third-Party Integrations

8.1 Connecting Third-Party Services

The Service allows you to connect to Third-Party Integrations to sync inventory, orders, and other data. By connecting a Third-Party Integration, you authorize us to access, retrieve, and transmit data between the Service and that third-party platform as necessary to provide the Service.

8.2 Third-Party Terms

Your use of any Third-Party Integration is subject to that platform's own terms of service, privacy policy, and applicable agreements. You are solely responsible for complying with the terms and policies of any Third-Party Integration you connect to the Service. We are not a party to any agreement between you and a third-party platform.

8.3 Disclaimer

We do not control and are not responsible for the availability, accuracy, security, or performance of any Third-Party Integration. We make no warranties or representations regarding Third-Party Integrations and disclaim all liability arising from their use, including any data loss, sync failures, or service interruptions caused by third-party platforms.

9. Acceptable Use Policy

9.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service solely for managing your own inventory, orders, and related ecommerce operations.

9.2 Prohibited Conduct

You agree not to:

  • Violate any applicable law, regulation, or third-party rights.

  • Use the Service to engage in any fraudulent, deceptive, or misleading activity.

  • Attempt to gain unauthorized access to the Service, other user accounts, or any systems or networks connected to the Service.

  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.

  • Copy, modify, distribute, sell, lease, sublicense, or create derivative works based on the Service.

  • Use the Service to transmit any malware, viruses, or other harmful code.

  • Interfere with or disrupt the integrity or performance of the Service or its infrastructure.

  • Use automated means (bots, scrapers, crawlers) to access the Service except through our published APIs.

  • Use the Service in a manner that exceeds the usage limits of your Subscription Plan.

  • Remove, obscure, or alter any proprietary notices, labels, or markings on the Service.

  • Resell, redistribute, or make the Service available to any third party as a competing or stand-alone product.

  • Use the Service to store or transmit content that is illegal, defamatory, obscene, or infringing.

9.3 Enforcement

We reserve the right to investigate and take appropriate action against any violation of this Acceptable Use Policy, including suspending or terminating your Account, removing content, and reporting violations to law enforcement authorities.

10. Intellectual Property

10.1 Our Intellectual Property

The Service, including all software, code, algorithms, designs, interfaces, text, graphics, logos, trademarks, and documentation, is the exclusive property of Tracka or its licensors and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. These Terms do not grant you any right, title, or interest in the Service other than the limited license described in Section 5.1.

10.2 Feedback

If you provide us with feedback, suggestions, ideas, or recommendations regarding the Service ("Feedback"), you grant us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, modify, incorporate, and commercialize the Feedback for any purpose without restriction, attribution, or compensation to you. You acknowledge that Feedback is not confidential and that we may already be developing similar ideas independently.

10.3 Trademarks

Tracka, the Tracka logo, and all related names, logos, and marks are trademarks of Tracka. You may not use our trademarks without our prior written consent. All other trademarks appearing in the Service are the property of their respective owners.

11. Confidentiality

11.1 Definition

"Confidential Information" means any non-public information disclosed by either party to the other that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure. Your Customer Data is considered your Confidential Information. Our Service, software, pricing, business plans, and technical information are considered our Confidential Information.

11.2 Obligations

Each party agrees to protect the other party's Confidential Information with at least the same degree of care it uses to protect its own confidential information (and no less than reasonable care), use Confidential Information only for the purposes contemplated by these Terms, and not disclose Confidential Information to any third party except as necessary to perform obligations under these Terms and subject to appropriate confidentiality protections.

11.3 Exceptions

Confidentiality obligations do not apply to information that is publicly available through no fault of the receiving party, was known to the receiving party prior to disclosure, was independently developed by the receiving party without use of the disclosing party's Confidential Information, or is lawfully received from a third party without restriction.

11.4 Required Disclosure

A party may disclose Confidential Information if required by law, regulation, or court order, provided that the party gives the other party prompt written notice (to the extent legally permitted) and cooperates in seeking a protective order or other appropriate remedy.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

  • THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

  • THE RESULTS OBTAINED FROM THE SERVICE WILL BE ACCURATE, RELIABLE, OR COMPLETE.

  • INVENTORY SYNCHRONIZATION WILL OCCUR WITHOUT DELAY OR ERROR IN ALL CIRCUMSTANCES.

  • THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS.

  • ANY DEFECTS IN THE SERVICE WILL BE CORRECTED.

  • THE SERVICE WILL BE COMPATIBLE WITH ALL THIRD-PARTY INTEGRATIONS OR PLATFORMS.

YOU ACKNOWLEDGE THAT INVENTORY MANAGEMENT INVOLVES INHERENT RISKS, INCLUDING THE POSSIBILITY OF DATA DISCREPANCIES, SYNC DELAYS, AND ERRORS IN THIRD-PARTY PLATFORM DATA. YOU USE THE SERVICE AT YOUR OWN RISK AND ARE SOLELY RESPONSIBLE FOR VERIFYING THE ACCURACY OF YOUR INVENTORY DATA.

13. Limitation of Liability

13.1 Exclusion of Consequential Damages

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TRACKA, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • LOSS OF PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES.

  • LOSS OF DATA OR CUSTOMER DATA.

  • LOSS OF GOODWILL OR REPUTATION.

  • COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES.

  • OVERSELLING, UNDERSELLING, OR INVENTORY DISCREPANCIES.

  • CANCELLED ORDERS, REFUNDS, OR MARKETPLACE PENALTIES.

  • BUSINESS INTERRUPTION OR DOWNTIME.

THIS APPLIES REGARDLESS OF THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 Cap on Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO US DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

13.3 Essential Basis

THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND TRACKA. THEY APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND SHALL SURVIVE TERMINATION OF THESE TERMS.

14. Indemnification

14.1 Your Indemnification

You agree to indemnify, defend, and hold harmless Tracka, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service or any activity under your Account.

  • Your Customer Data or any content you submit through the Service.

  • Your violation of these Terms or any applicable law or regulation.

  • Your violation of any third-party rights, including intellectual property rights or privacy rights.

  • Your relationship with your customers, including any disputes arising from inventory errors, overselling, cancelled orders, or other issues related to your ecommerce operations.

  • Your use of Third-Party Integrations in connection with the Service.

14.2 Our Indemnification

We will indemnify, defend, and hold you harmless from and against any third-party claim that the Service, as provided by us and used in accordance with these Terms, infringes any valid U.S. patent, copyright, or trademark of a third party, provided that you give us prompt written notice of the claim, allow us sole control of the defense and settlement, and provide reasonable cooperation at our expense.

14.3 Indemnification Procedures

The indemnified party must provide the indemnifying party with prompt written notice of any claim, reasonable cooperation in the defense of the claim, and sole control of the defense and settlement (provided that the indemnifying party may not settle any claim in a manner that imposes obligations on the indemnified party without its written consent).

15. Term and Termination

15.1 Term

These Terms are effective from the date you first access or use the Service and continue until terminated. Your subscription will automatically renew at the end of each billing cycle (monthly or annually) unless cancelled before the renewal date.

15.2 Termination by You

You may cancel your subscription at any time through your Account settings or by contacting hello@trackainventory.com. Cancellation will take effect at the end of your current billing period. You will retain access to the Service until the end of the period for which you have paid.

15.3 Termination by Us

We may suspend or terminate your Account and access to the Service immediately if you breach these Terms, fail to pay fees when due (after the grace period described in Section 6.5), engage in conduct that we reasonably believe is harmful to other users, the Service, or our business, or if we are required to do so by law. We may also terminate the Service or your Account for any reason upon 30 days' written notice.

15.4 Effect of Termination

Upon termination, your license to use the Service immediately terminates, you must cease all use of the Service, you will have 30 days to export your Customer Data (after which we may delete it), and all fees owed through the date of termination remain payable. Sections 7 (Customer Data — with respect to ownership), 10 (Intellectual Property), 11 (Confidentiality), 12 (Disclaimer of Warranties), 13 (Limitation of Liability), 14 (Indemnification), 17 (Governing Law and Dispute Resolution), and 18 (General Provisions) shall survive termination.

16. Privacy

Your privacy is important to us. Our collection, use, and disclosure of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law principles.

17.2 Dispute Resolution — Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, rather than in court. The arbitration shall be conducted by a single arbitrator and shall take place in Springfield, Illinois, or at another mutually agreed location. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

17.3 Class Action Waiver

YOU AND TRACKA AGREE THAT EACH PARTY MAY ONLY BRING CLAIMS AGAINST THE OTHER IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims.

17.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights. Claims within the jurisdiction of small claims court may also be brought in such court.

17.5 Opt-Out of Arbitration

You may opt out of the arbitration and class action waiver provisions by sending written notice to hello@trackainventory.com within 30 days of first accepting these Terms. The notice must include your name, Account email address, and a clear statement that you wish to opt out of arbitration. If you opt out, any Disputes will be resolved in the state or federal courts located in Sangamon County, Illinois.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any Subscription Plan details, constitute the entire agreement between you and Tracka regarding the Service and supersede all prior agreements, understandings, and communications, whether oral or written.

18.2 Amendments

We may update these Terms from time to time. When we make material changes, we will notify you by posting the updated Terms on our website, sending an email to the address associated with your Account, or providing notice through the Service. The "Last Updated" date at the top will reflect the latest revision. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service and cancel your subscription.

18.3 Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions will continue in full force and effect.

18.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by the waiving party.

18.5 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets without your consent. Any attempted assignment in violation of this section is void.

18.6 Force Majeure

Neither party shall be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, government actions, internet or telecommunications failures, power outages, or failures of Third-Party Integrations.

18.7 Notices

All notices under these Terms shall be in writing. Notices to you may be sent to the email address associated with your Account. Notices to us should be sent to hello@trackainventory.com or by mail to:

Tracka | 251 S Sherman Blvd Sherman, IL 62684

18.8 No Third-Party Beneficiaries

These Terms are between you and Tracka. No third party has any rights or benefits under these Terms.

18.9 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

18.10 Electronic Communications

By using the Service, you consent to receiving electronic communications from us, including emails, in-app notifications, and notices posted on our website. You agree that all communications we provide electronically satisfy any legal requirement that such communications be in writing.

19. Contact Us

If you have any questions about these Terms, please contact us at:

Tracka Email: hello@trackainventory.com Address: 251 S Sherman Blvd Sherman, IL 62684

This Terms of Service document is provided for informational purposes. We strongly recommend consulting with a qualified attorney to ensure these Terms are fully compliant with all applicable laws and appropriately tailored to your specific business operations.